What is the difference between SET, SET Gold and SET Up?
SET : Table setting hire with dried flowers.
SET Gold : Table setting hire plus for an additional cost, fresh flower arrangements from our partner florist to complement your table.
SET Up : Table setting hire and we SET your table for an additional cost. We will arrive at your home at an agreed time slot during the day (usually between 10am – 2pm) , unpack, SET and come back the following day at a pre-arranged time to collect the boxed settings.
What is included in SET?
We offer an all inclusive package!
Plates, cutlery, glasswares, and the finishing touches of linens, napkins, candle holders, candles, vases and either dried flowers (SET) or fresh flowers (SET Gold).
If you would like a fresh flower arrangement created by our partner The Flower Alchemist, why not upgrade to SET Gold.
If you want to treat yourself, we can SET Up your table for you.
How does it work?
For both SET and SET Gold we deliver to your home, or SET Up, at a pre-arranged time (usually between 10am-2pm).
For both SET and SET Gold you enjoy, then rinse, repack and we collect at a pre-arranged time and date.
What is SET Up?
The SET Up option is to take the hassle out of hosting. Let us SET your table for you. We will arrive at your home at an agreed time slot during the day (usually between 10am-2pm), unpack, SET and come back the following day at a pre-arranged time to collect the boxed table settings.
How much does SET Up cost?
Table setting up to 8 guests £75
Table setting of 8+ guests £120
Once we are finished, what do we do with the plates, glasses and cutlery?
If you could rinse the plates (removing food and liquids), glasses and cutlery and then repack them into the box in which they were delivered. Packing instructions are included.
Please note any special care requirements on the delivery instructions.
What is your hire period?
Your hire is for a 24 hour period unless otherwise agreed.
If you wish to keep the items for longer than the agreed hire period then please contact us for a quote.
How much are the fresh flower arrangements in SET Gold?
We have worked with our partner florist, The Flower Alchemist, to provide beautiful and stylish seasonal table floral arrangements which complement our Styles, all of which are delivered with your table settings and are presented in vases for you to keep.
For every 8 guests we suggest 3 arrangements at a cost of £60.
Bespoke flower arrangements can be arranged!
Do I need to be home for delivery?
We will require a signature so someone must be home to receive the order. We would have to charge for any attempted re-delivery.
Do I need to be home for collection?
Someone should be home for us to collect. We would have to charge for any attempted re-collection.
When do you deliver and collect?
Our standard delivery and collection slots are Monday to Friday between 10am – 2pm, and Saturdays between 10am – 3pm.
Five days before your party, we will arrange with you a time slot for both delivery and collection.
How many days in advance shall I book?
Subject to availability you may book up to 3 working days in advance of your party. Short notice, email us!
How do I book?
Fill in the Enquiry Form on the Reserve page and we will be in contact within 24hrs to confirm availability. You will receive a Booking Confirmation along with payment details. Full payment by bank transfer within 7 days of receiving the Booking Confirmation secures your booking.
How do I know if the Style I would like is available?
Fill in the online Enquiry Form on the Reserve Page with your party details; date, time, location, number of guests and the Style. We will respond to you within 24 hours to confirm the availability and send you a Booking Confirmation along with any delivery and collection costs.
If the Style is not available we will suggest alternatives.
Where do you deliver?
We cover Kent and East Sussex, but are willing to travel so please get in touch.
How much is the delivery and collection charge?
Up to 15 miles of Tunbridge Wells : £25
Between 15-30 miles of Tunbridge Wells : £50
For further afield please contact us
How many people can I make a booking for?
We provide table settings for parties of 2-16 guests, we can occasionally provide for larger parties, so please contact us.
Do you need a parking space?
We will need a parking spot to give us time to unload and if you have opted for SET Up, we will need a little while longer to get your table party ready !
What if I need to cancel my booking?
You can cancel your booking more than 14 days before your booking date for a full refund. A cancellation within 14 days of your booking does not get a refund.
How do I make payment ?
The Booking Confirmation includes a bank transfer payment request for full payment.
We do not accept AMEX or take credit card payments.
Do your prices include VAT ?
We do not charge VAT.
What if I need to amend my booking?
We understand circumstances change. You can amend your booking more than 14 days before your booking date, subject to availability.
What if we break or damage an item?
Upon booking we will take a refundable damages deposit of £100. In the unfortunate event there is a breakage we will deduct the amount to replace the item. The deposit will be refunded within 5 business days after collection if no damage has occurred.
See our Terms and Conditions.
How much is a broken item to replace ?
Case by case basis, we reserve the right to charge as per the Damages Cost List in our Terms and Conditions.
What is the Damages Cost List?
Alongside our Terms and Conditions we have a Damages Cost List detailing the replacements costs of damaged items.
What if an item is damaged upon delivery?
Sarah and Alexandra pack and check the boxes, but if there is a damaged item upon delivery please either call us or email us.
I have a theme in mind for a celebration, are you able to help ?
We offer a bespoke service, please contact us .
What size tablecloths and runners do you provide?
Tablecloth 140cm x 260cm
Runner 50cm x 260cm
Tablecloth 280cm x 135cm
Tablecloth 160cm x 300cm
Runner 230cm x 50cm and 180cm x 50cm
Runner 50cm x 260cm
What if I need extra wine glasses?
We provide one wine glass and one water tumbler per Style.
We have additional fluted red (630ml) and white wine glasses (440ml), £1 each.
If you require both we can substitute and there is an additional charge of £1 per wine glass. Just add your requirements to the additional Information on the Enquiry Form.
All subject to availability.
What if I need an extra side plate ?
We have gorgeous gold small bread plates (13cm) which can be hired for £2 per plate. Just add to the additional extras in the Enquiry Form.
I would like to switch some items from another Style, is this possible ?
We are happy to create bespoke settings for any parties.
If you are looking to switch an item we may be able to do this, subject to availability.